Privacy Policy

1. Information We Collect

We may collect the following categories of personal information:

• Contact information: name, service/mailing address, phone number, and email address.
• Service information: details about the electrical work requested, property details, appointment scheduling, and communication history.
• Payment information: billing address and payment details needed to process invoices. Card payments are processed through secure third-party payment processors; we do not store full card numbers.
• Website usage information: if you visit our website, we may automatically collect information such as IP address, browser type, device type, and pages viewed, typically through cookies or similar technologies.
• Communications: records of calls, texts, emails, or online form submissions you send us.

We do not knowingly collect sensitive personal information such as Social Security numbers unless required for a specific business purpose (for example, a permit application), and only with your consent.

2. How We Use Your Information

We use the personal information we collect to:

• Schedule, perform, and follow up on electrical services;
• Provide estimates, invoices, and process payments;
• Communicate with you about appointments, service updates, or promotions (marketing messages only if you opt in);
• Maintain business records, warranties, and service history;
• Comply with legal, licensing, permitting, and insurance obligations; and
• Improve our website, services, and customer experience.

3. How We Share Your Information

We may disclose limited information only in the following circumstances:

• Service providers: to vendors who perform services on our behalf, such as payment processing, scheduling software, accounting, or IT support — solely so they can perform those services for us, and under confidentiality obligations.
• Legal requirements: when required by law, subpoena, or court order, or to protect the rights, property, or safety of Balboni Electric, our customers, or others.
• Business transfers: if Balboni Electric is involved in a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction, subject to this policy.
• With your consent: in any other situation where you have given us permission.

We do not sell personal information to third parties.

4. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining service and warranty records, meeting legal and tax obligations, resolving disputes, and enforcing our agreements.

6. Cookies and Website Tracking

If you visit our website, we may use cookies and similar tracking technologies to operate the site, analyze traffic, and understand how visitors use our content. You can control or disable cookies through your browser settings; doing so may affect some website features.

7. Your Privacy Rights

Depending on where you live, you may have the right to:

• Know what personal information we have collected about you;
• Request access to, or a copy of, your personal information;
• Request correction of inaccurate information;
• Request deletion of your personal information, subject to legal exceptions (for example, records we are required to keep for licensing, warranty, or tax purposes); and
• Opt out of marketing communications at any time.

California residents

Balboni Electric does not sell or share personal information as those terms are defined under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). Balboni Electric may not meet the statutory size thresholds that make CCPA/CPRA compliance legally mandatory for our business, but we voluntarily extend the rights described above to our California customers as a matter of good practice.

To exercise any of these rights, contact us using the information in Section 11 below. We will respond within a reasonable time and may need to verify your identity before fulfilling a request.

8. Children's Privacy

Our services and website are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. Text Messages and Phone Communications

If you provide a phone number, we may contact you regarding appointments, estimates, or service updates by call or text message. You may opt out of text/SMS communications at any time by replying "STOP" or contacting us directly. Message and data rates may apply.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Effective Date" above indicates when this policy was last revised. Continued use of our services or website after changes take effect constitutes acceptance of the updated policy.